Client Support Manager (Customer Service)

The Company:

Greenwood Plants are industry leading suppliers of plants to landscape contractors for commercial and new build housing sites. Our customers are at the heart of our business, and we have an excellent opportunity for someone who is passionate about providing brilliant service and develop their career in the horticultural industry.

Company Values:

Always positive – We’ll always face challenges and there will always be reasons why we ‘can’t’. Instead, we focus on how we ‘can’.

Best Effort – We expect everyone to put their best effort into everything they do at Greenwood.

Consideration and Respect – We treat our team how we want our clients to be treated. Our aim is to have fun working together!

Do it Now – When we reach a decision, we do it now; we don’t wait for a perfect time, because that will never come.

Everyone is in the Team – Work in a team, work for the team and work with the team.

Find a Better Way – We continually ask how we can improve things, and we continually expect to achieve ‘better’; systems, mechanisation and processes which are important in helping us to achieve this.

The Job Role Details:

As a Client Support Manager, you will ensure that all aspects of the Operations process within Greenwood Plants run smoothly. You will be the primary point of contact for key Clients from the point of sale right through to delivery, overseeing the order processing, allocation and dispatch.

Key Responsibilities and Tasks:

• ●  Main operational point of contact for Key Clients
• ●  Processing orders within our nursery application Wintree
• ●  Contacting customers to arrange deliveries
• ●  Attending handover meetings from the Sales department
• ●  Working with internal departments to ensure delivery of orders to specification and timescale

We Are Looking For:

• ●  Ability to build rapport with key clients and customers
• ●  Strong administration skills and ability
• ●  Strong interpersonal skills
• ●  Acute sense of accuracy and attention to detail
• ●  Self-motivated and driven
• ●  Organised
• ●  Calm under pressure in a fast-paced office environment
• ●  Proactive in nature

Company bonus scheme upon completion of probation

Inclusive of Bonus Scheme available upon completion of probation

Job Types: Full-time, Permanent

Salary: £30,000.00 per year

Schedule:

• ●  Monday to Friday

Supplemental pay types:

• ●  Bonus scheme

Work Location: One location